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Service Availability

Service Availability

WJI NETWORKS LLC

For purposes of this Agreement, the WJI Services are “Available” when they can be accessed from one or more locations on the public Internet. The “Service Availability” for the WJI Services is calculated on a monthly basis, as follows:

service-availability

Service Levels & Credits:
The WJI Services will be subject to the following monthly uptime service level commitments, exclusive of Planned Downtime. Should Company fail to achieve 99.98% Service Availability for the WJI Services over a calendar month, Customer shall have the right to receive the applicable Service Level Credit as set forth in the table below.

sla_table

*At no point shall the cumulative Service Level Credits issued to the Customer for one month exceed the monthly Fees paid to Company by Customer.
Service Level Credits shall be applied against the next invoice. The foregoing Service Level Credits are Customer’s exclusive remedy for the failure of the WJI Services to meet the Service Levels.

Services Availability:

WJI direct support is provided via Email and Phone between 8:00am and 5:00pm Central time.

Third-Party and Outsourced Services Availability:

The respective SLA of each third-party party provider shall apply. Please refer to your respective third-party agreement.