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The Challenge Of Employee Productivity

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The Challenge Of Employee Productivity


The Challenge:
How to Analyze and Improve Employee Productivity

Monitoring and measuring employee productivity across teams can be a difficult proposition. With factors such as operating processes and different job roles adding to the complexity, what may be productive to one team may not be for others. Additionally, what constitutes productivity and what do you measure?

  • Is it the amount of time spent on calls with customers?
  • Is it a project completed on time?
  • Is it time spent on action items in meetings?
  • Is it the number of emails going back and forth in a day?
  • Is it time spent in specific software applications?
  • Are all of the software applications used even productive?

These are the kind of questions many organizations ask themselves. Yet monitoring, measuring and analyzing workforce productivity has been quite the challenge. Often, there is no real track record to know what a productive employee even looks like, much less how to measure productive behavior.

The Solution: Visibility and Analysis of Workforce Productivity

Software collects user activity data and insights in context so you can understand productivity behavior, analyze the findings and plan how to design your teams for better business outcomes in the future.


  • Understand how employees utilize their time.
  • Leverage productivity reports to find the right workload balance.
  • Analyze top-performing behaviors & create a productivity baseline.
  • Use data insights to coach employees and improve performance.
  • Share productivity data with teams to drive engagement.
  • Uncover inefficient operational workflows and poor processes.

Measure Employee Productivity

Productivity Measurement begins with the collection and analysis of activity data. Software collects data and assigns a “Productive” and “Unproductive” label to common applications and websites used by employees. These productivity values have colors that are easily visible on reports and the dashboard.

  • View a daily summary of employee and team productivity at-a-glance with Team Pulse.
  • View Top Users productivity % and hours worked that day for each employee.
  • Productivity pie charts show productive and unproductive activities for quick review.
  • Understand tools employees use most by categories such as messaging, email, meetings, etc.
  • Drill-down into reports for additional details and analysis on top users, categories, applications and productivity.
  • Identify frequently used unproductive apps or websites and set usage limits.

Discover Employee Productivity Coaching Opportunities

Employee productivity is something that can always be improved upon. With insights, managers can identify employees who are struggling and why before they become disengaged.

  • Learn workload patterns to identify misaligned skill sets and adjust as needed.
  • Identify overworked employees or employees exhibiting excessive social media use which may indicate disengagement.
  • Leverage trend reports to find the right workload balance for each team member.
  • View productivity reports and top users’ insights for coaching opportunities.
  • Share productivity trends with employees and teams to drive engagement.

Make Productivity a Team Effort

Invite your employees to become part of a team effort to make themselves  and the business more successful. Remind everyone that success is dependent on everyone, therefore every person has value.

  • Share productivity trends with employees to encourage engagement.
  • Discover stellar work effort and recognize employees who are quiet about their achievements.
  • Create a balanced scorecard to measure performance conducive for each department.
  • Leverage productivity reports to find the right workload balance for each team member.

Analyze Workforce Productivity Trends Over Time

Track, measure and analyze productivity trends over time across teams and roles in order to understand organization-wide behavior.  Add-ons let you integrate workforce productivity activities with other external sources for deeper detailed analytics.

  • Query and integrate user activity data with BI data visualization tools for personalized reporting.
  • Leverage built-in templates for Tableau and PowerBI to jumpstart and extend your analysis.
  • Correlate data with other data sources such as CRM, HRM, EPM, etc. for deeper insights.
  • Compare data trends over time such as productive times of day  and productivity by teams and location.

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